{"id":3671,"date":"2025-12-22T10:09:24","date_gmt":"2025-12-22T07:09:24","guid":{"rendered":"https:\/\/portal.kyaan.sa\/?page_id=3671"},"modified":"2026-04-09T16:07:46","modified_gmt":"2026-04-09T13:07:46","slug":"changelog","status":"publish","type":"page","link":"https:\/\/portal.kyaan.sa\/ar\/changelog\/","title":{"rendered":"Changelog"},"content":{"rendered":"
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Changelog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\tLast Update: \u0623\u0628\u0631\u064a\u0644 9, 2026\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\u0623\u0633\u0628\u0648\u0639\u064a\u0646 ago\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    09\/04\/2026<\/b><\/p>

    • New Feature:<\/b> Added: allow my tickets to show the tickets CCed by another user to be shown in my tickets as well.<\/p><\/li><\/ul>

      • New Feature:<\/b> Added “Copy To” (CC)<\/b> email notification\u2014staff can now include an additional email address to receive ticket updates.<\/p><\/li>

      • User Engagement:<\/b> Implemented a New Feature Popup<\/b> to announce system updates and the changelog directly to users.<\/p><\/li><\/ul>

        23\/12\/2025<\/b><\/p>

        • Enhanced Analytics:<\/b> Added User Rating charts<\/b> for ICT team members in the statistics dashboard.<\/p><\/li>

        • Team Stats:<\/b> Added a Pie Chart<\/b> visualizing the volume of closed tickets per team member.<\/p><\/li>

        • Visibility:<\/b> Displayed individual ticket ratings directly in the frontend ticket loop<\/b>.<\/p><\/li><\/ul>

          22\/12\/2025<\/b><\/p>

          • Platform:<\/b> Launched a dedicated English Changelog page<\/b> and added a permanent link in the site footer.<\/p><\/li>

          • UI\/UX:<\/b> Replaced numeric ratings with Star Icons<\/b> in the Admin columns for better readability.<\/p><\/li>

          • Detailed Views:<\/b> Added a User Comment column<\/b> to the admin ticket list.<\/p><\/li>

          • Performance Tracking:<\/b> Added Response Time<\/b> and Resolution Time<\/b> metrics to the frontend ticket details page.<\/p><\/li><\/ul>

            16\/12\/2025<\/b><\/p>

            • Data Integrity:<\/b> Corrected Dashboard numbers<\/b> and Ticket list columns<\/b> by fixing date format inconsistencies in the database.<\/p><\/li>

            • Bug Fix:<\/b> Resolved the calculation error affecting the Average Response Time<\/b> in statistics.<\/p><\/li><\/ul>

              22\/10\/2025<\/b><\/p>

              • Tracking:<\/b> Added a closed_by<\/code> database field to track which staff member finalized a request.<\/p><\/li>

              • Transparency:<\/b> Displayed closure time<\/b> and the closing user<\/b> in the frontend ticket details.<\/p><\/li>

              • Bug Fix:<\/b> Fixed synchronization issues with Reopen<\/b> and Reminder<\/b> counts inside the ticket view.<\/p><\/li><\/ul>

                15\/10\/2025<\/b><\/p>

                • Timestamps:<\/b> Fixed reply timestamps using post_meta<\/code> and acf_raw<\/code> to ensure actual database time is shown rather than the current session time.<\/p><\/li>

                • Permissions:<\/b> Enabled the support team to manually modify ticket priority<\/b> when necessary.<\/p><\/li><\/ul>

                  10\/10\/2025<\/b><\/p>

                  • Compliance:<\/b> Integrated mandatory UAP (User Acceptance Policy)<\/b> and SLA (Service Level Agreement)<\/b> approval checkboxes during ticket creation.<\/p><\/li><\/ul>

                    05\/09\/2025<\/b><\/p>

                    • Advanced Stats:<\/b> Added tracking for Reopen counts<\/b>, Reminder counts<\/b>, and User Satisfaction<\/b> metrics to the dashboard.<\/p><\/li><\/ul>

                      01\/09\/2025<\/b><\/p>

                      • Social Features:<\/b> Added Post-Like statistics<\/b> and a redesigned, modern Like button UI.<\/p><\/li><\/ul>

                        25\/06\/2025<\/b><\/p>

                        • Notifications:<\/b> Added settings for Newsletter email notifications<\/b>.<\/p><\/li>

                        • Backend Fix:<\/b> Resolved the issue where the First Response<\/b> column was missing from the backend list.<\/p><\/li><\/ul>

                          18\/06\/2025<\/b><\/p>

                          • Security:<\/b> Locked editing for historical replies; set “at” and “by” meta fields to read-only<\/b>.<\/p><\/li>

                          • Communication:<\/b> Created a bilingual monthly newsletter<\/b> template for system updates.<\/p><\/li><\/ul>

                            10\/06\/2025<\/b><\/p>

                            • Optimization:<\/b> Added Lofi animations<\/b> to the login popup and internal pages using JSON (Lottie)<\/b> for significantly faster loading speeds.<\/p><\/li>

                            • Quality Assurance:<\/b> Successfully completed a full pre-launch testing cycle.<\/p><\/li><\/ul>

                              01\/06\/2025<\/b><\/p>

                              • Localization:<\/b> Implemented a bilingual login popup<\/b> on the homepage.<\/p><\/li>

                              • Support:<\/b> Added a detailed ticket creation guide<\/b> to help users submit better requests.<\/p><\/li><\/ul>

                                18\/05\/2025<\/b><\/p>

                                • Fix:<\/b> Resolved a bug where the attachment field<\/b> was missing in the new ticket form.<\/p><\/li>

                                • Policy:<\/b> Restricted users to one image upload<\/b> per request to optimize storage.<\/p><\/li><\/ul>

                                  10\/05\/2025<\/b><\/p>

                                  • Form Redesign:<\/b> Migrated the ticket system to ACF Forms<\/b>.<\/p><\/li>

                                  • Workflow:<\/b> Hid the rating field during creation, added post-submission redirects, and custom success messages.<\/p><\/li>

                                  • Feedback:<\/b> Implemented a Post-closure rating popup<\/b>.<\/p><\/li>

                                  • Cleanup:<\/b> Completely removed the redundant old frontend plugin.<\/p><\/li><\/ul>

                                    01\/05\/2025<\/b><\/p>

                                    • Translations:<\/b> Fixed Arabic translations for \u0646\u0648\u0639 \u0627\u0644\u062a\u0630\u0643\u0631\u0629<\/b> and various button labels.<\/p><\/li>

                                    • Logic Fix:<\/b> Corrected the conditional field visibility logic in the ticket form.<\/p><\/li><\/ul>

                                      22\/04\/2025<\/b><\/p>

                                      • UI Cleanup:<\/b> Hid technical fields (Resolution time, etc.) from the edit screen for a cleaner interface.<\/p><\/li>

                                      • Automation:<\/b> Integrated Make.com<\/b> for automated user management workflows.<\/p><\/li><\/ul>

                                        15\/04\/2025<\/b><\/p>

                                        • Admin Tools:<\/b> Added specific time columns (Closure Time) to the admin ticket list.<\/p><\/li>

                                        • Access Control:<\/b> Hid the rating option from the support team view in the frontend.<\/p><\/li><\/ul>

                                          08\/04\/2025<\/b><\/p>

                                          • Visual Cues:<\/b> Added Colored Status Labels<\/b> (Green = Closed, Yellow = Open) and Colored Priority Labels<\/b> with intuitive icons.<\/p><\/li><\/ul>

                                            01\/04\/2025<\/b><\/p>

                                            • Defaults:<\/b> Set the default system rating to 5 stars<\/b>.<\/p><\/li>

                                            • Access:<\/b> Hid the Announcements<\/b> section from support-level users.<\/p><\/li><\/ul>

                                              22\/03\/2025<\/b><\/p>

                                              • Fix:<\/b> Resolved synchronization issues where Reminder<\/b> and Reopen<\/b> counts were not updating in real-time.<\/p><\/li><\/ul>

                                                15\/03\/2025<\/b><\/p>

                                                • UX:<\/b> Displayed user rating comments directly under the stars in the frontend.<\/p><\/li>

                                                • Logic Fix:<\/b> Fixed a bug where the ticket status remained “Open” even after a requester closed it.<\/p><\/li><\/ul>

                                                  08\/03\/2025<\/b><\/p>

                                                  • Cleanup:<\/b> Disabled image uploads for tickets that have already been closed.<\/p><\/li>

                                                  • Fix:<\/b> Resolved the “+1 tag”<\/b> error in the automated notification behavior.<\/p><\/li><\/ul>

                                                    01\/03\/2025<\/b><\/p>

                                                    • Integration:<\/b> Fixed the Snipe-IT asset dropdown<\/b> to display the full library (exceeding the previous 400-asset limit).<\/p><\/li>

                                                    • Replies:<\/b> Restricted users to adding new replies only<\/b> to prevent accidental overwriting of old logs.<\/p><\/li><\/ul>

                                                      22\/02\/2025<\/b><\/p>

                                                      • Features:<\/b> Enabled image uploads<\/b> within the ticket details view.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                                        09\/04\/2026 New Feature: Added: allow my tickets to show the tickets CCed by another user to be shown in my tickets as well. New Feature: Added “Copy To” (CC) email notification\u2014staff can now include an additional email address to receive ticket updates. User Engagement: Implemented a New Feature Popup to announce system updates and the […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3671","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/pages\/3671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/comments?post=3671"}],"version-history":[{"count":22,"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/pages\/3671\/revisions"}],"predecessor-version":[{"id":4342,"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/pages\/3671\/revisions\/4342"}],"wp:attachment":[{"href":"https:\/\/portal.kyaan.sa\/ar\/wp-json\/wp\/v2\/media?parent=3671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}